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Data Protection Statement

The safety and privacy of personal data is of special importance to SugarShape. We collect, save and process personal data solely in accordance with the applicable data protection regulations. Our websites may contain links to websites of other providers who are not covered by this data protection statement. We are not liable for the privacy practices of any third parties regarding personal data.

Saving access data in server log files

You can visit our websites without making any references to your person. We merely save the access data in so-called 'server log files'; for example the name of the requested file, the date and time of access to it, the amount of data transferred and the inquiring provider. This data is used solely to ensure error-free operation and is evaluated to improve our offerings but contains no inference to your person.

Data collection and use in contract processing and the opening of a customer account

We collect personal data that you voluntarily provide to us when you place an order, when contacting us (using the contact form or an email, for example) or during the opening of a customer account. Which particular data is collected is evident from the respective input forms used. We use the provided data to process your contract and inquiries. After the contract has been completely processed, or your account has been deleted, your data will be locked for any further use and will be deleted once the tax and commercial retention periods have expired. We proceed in this manner provided that you have not expressly agreed to the further use of your data or in the case that we have reserved the right to the further – legally permissible – use of the data, in which case we will inform you as outlined below. The deletion of your account is possible at any time and can be transacted with a message over the contact option described below.

Data dissemination for contract processing

To fulfill the contract, we give your data to the shipping company commissioned with delivery, provided this is necessary to deliver the goods ordered. Depending upon which payment provider you have selected during your order process, we give the payment data collected to the credit institution commissioned and, if applicable, to the payment service provider commissioned by us or to the payment service selected. The payment providers selected partially gather this data themselves, provided you create an account with them. In this case, you must log in with your payment provider using the credentials you have received from your provider. Here the data privacy statement of the respective payment provider applies.

Data use for registration to the email newsletter

When you register to our newsletter we use the required data, or the data separately communicated to us by you, in order to regularly send you our email newsletter as agreed. You can unsubscribe from the newsletter at any time by sending a message to the contact option listed below or by using the link provided for this purpose in the newsletter.

Data usage for advertisements by mail and your right to object

Furthermore, we reserve the right to save – in summarized lists – your first name and last name, your address and, provided we have received this additional information from you within the context of the contractual relationship, also your title, academic degree, your year of birth and your professional title, industry or business classification. This data can be used by us for advertising purposes, for example, for sending interesting offers and information about our products by mail. You can object to the saving and use of your data for these purposes at any time by sending a message to the contact option indicated below.

Credit assessment and scoring

Provided you have given us your express permission to do so, we reserve the right to seek identity and credit information from service provision companies (credit agencies) specialized in this. For this purpose, we convey your personal data required for a credit assessment to the following company:

Bürgel Wirtschaftsinformationen GmbH & Co. KG
Gasstraße 18
22761 Hamburg, Germany

The credit assessment may contain probability values (score values) that are calculated on the basis of scientifically recognized mathematical and statistical methods in which, among other things, address data plays a role. The information received about your statistical probability of payment default is used by us to reach a carefully considered decision about justifying, carrying out or terminating the contractual relationship. You can object to this at any time by sending a message to the contact option indicated below. This can result in us no longer offering you certain payment options.

The use of cookies

In order to make the visit at our website more attractive and make possible the use of certain functions, we use so-called 'cookies' on various pages. These are small text files that are saved on your own end device. Some of the cookies used by us are deleted at the end of the browser session, that is, when your browser is closed (so-called 'session cookies'). Other cookies remain on your end device and allow us to recognize your browser during your next visit ('persistent cookies'). You can configure your browser to inform you when cookies are set and decide whether to accept them or not from case to case, or whether to disable them in general. By refusing to accept cookies during your visit the functionality of our website may be limited.

The use of Google (Universal) Analytics for web analysis

This website uses Google (Universal) Analytics, a web analysis service of Google Inc. (www.google.de). Google (Universal) Analytics uses methods that allow the analysis of your visit to the website; 'cookies', for example, text files that are saved on your computer. The information generated with regard to your use of this website is normally transferred and stored on a Google server in the USA. Through the activation of IP anonymization on this website, the IP address is shortened before transfer within the member states of the European Union or other contracting member states of the Agreement on the European Economic Area. Only in exceptional circumstances will the complete IP address be transferred to a Google server in the USA and shortened there. The anonymized IP address transferred from your browser within the framework of Google Analytics will not be combined with other data from Google.

You can prevent the gathering and transfer of data relating to your use of the website by cookies (including your IP address) to Google – as well as the dissemination of this data by Google – by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de As an alternative to the browser plug-in, you can click on this link to restrict the gathering of data by Google Analytics in the future. By doing so an opt-out cookie is saved on your end device. If you delete your cookies you must access the link again.

Live chat tool Zendesk

If you use the live chat tool for making contact with us, the data you voluntarily enter there (name, mail address, message) is saved by our service provider Zendesk on servers located within the EU and processed only for the purpose of answering inquiries, after which it is deleted. Use of the entered data above and beyond this purpose by Zendesk does not take place.

The use of Facebook, Google+, Twitter and Instagram plug-ins

Our website uses so-called 'social plug-ins' from the social networks Facebook and Google+ and the micro-blogging services Twitter and Instagram. These services are offered by the companies Facebook Inc., Google Inc., Twitter Inc. and Instagram LLC.

Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ('Facebook'). You will find an overview of the Facebook plug-ins and their appearance here: https://developers.facebook.com/docs/plugins/

Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ('Google').You will find an overview of the Google plug-ins and their appearance here: https://developers.google.com/+/web/

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103. You will find an overview of the Twitter buttons and their appearance here: https://twitter.com/about/resources/buttons

Instagram is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ('Instagram').You will find an overview of the Instagram badges and their appearance here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges.

When you open a page at our website that contains such a plug-in, your browser establishes a direct connection to the servers at Facebook, Google, Twitter or Instagram. The content of the plug-in is transferred from the respective provider to your browser and embedded in the page. Through the inclusion of the plug-in, the provider receives the information that your browser has opened the respective page at our website, even if you do not have a profile with the plug-in provider or are currently not logged in with this provider. This information (including your IP address) is directly transferred from your browser to a server belonging to the corresponding provider in the USA and saved there. If you are logged in to one of these services, the providers can immediately assign the visit to our website to your profile at Facebook, Google+, Twitter or Instagram. When you interact with the plug-ins, for example by selecting the 'like', the '+1', the 'Twitter' or the 'Instagram' button, the respective information will likewise be transferred and saved on a provider’s server. Additionally, the information will be published in the social network, Twitter or Instagram account and your contact information will be displayed.

The purpose and extent of the data gathering and the further processing and use of the data by the providers, as well as your rights regarding this and the configuration possibilities open to you to protect your privacy, can be found in the data privacy statement of the respective provider.
Facebook data privacy statement: http://www.facebook.com/policy.php
Google data privacy statement: http://www.google.com/intl/de/+/policy/+1button.html
Twitter data privacy statement: https://twitter.com/privacy
Instagram data privacy statement https://help.instagram.com/155833707900388/

If you do not wish that Google, Facebook, Twitter or Instagram immediately assign the data gathered during the visit to our website to your profile at the respective provider, you must log out of your account at the respective provider first before visiting our website. You can also completely prevent the loading of the plug-ins with add-ons for your browser, for example with the script blocker 'NoScript' (http://noscript.net/).

The use of Pinterest plug-ins

Our website uses the social plug-ins of the Pinterest social network that is operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA ('Pinterest“'). The plug-ins are denoted with the Pinterest logo. You will find an overview of the Pinterest plug-ins and their appearance here: https://developers.pinterest.com/docs/getting-started/introduction/ When you open a page at our website that contains such a plug-in, your browser establishes a direct connection to the servers at Pinterest. The content of the plug-in is transferred from Pinterest to your browser and embedded in the page. Through the inclusion of the plug-in, Pinterest receives information that your browser has opened the respective page at our website, even if you do not have a Pinterest profile or are currently not logged in to Pinterest. This information (including your IP address) is directly transferred from your browser to a server belonging to Pinterest in the USA and saved there. If you are logged in to Pinterest it can immediately assign the visit to our website to your Pinterest profile. When you interact with the plug-ins, for example by selecting the 'Pin it' button or adding a comment, this information will likewise be transferred and saved on a Pinterest server. Additionally, the information will be published in your Pinterest profile and displayed to your Pinterest followers, as the case may be. The purpose and extent of the data gathering and the further processing and use of the data by Pinterest, as well as your rights regarding this and the configuration possibilities open to you to protect your privacy, can be found in the Pinterest data privacy statement. If you do not wish that Pinterest immediately assigns the data gathered during the visit to our website to your Pinterest profile, you must log out of your account first before visiting our website. You can also completely prevent the loading of the Pinterest plug-ins with add-ons for your browser, for example with the script blocker 'NoScript' (http://noscript.net/).

YouTube video plug-ins

Third party content is embedded in this website. This content is provided by Google Inc. YouTube is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ('Google').

Extended data privacy settings have been activated on our site for embedded YouTube videos. This means that no information about website visitors is gathered and saved at YouTube unless these visitors play the video. The purpose and extent of the data gathering and the further processing and use of the data by Google, as well as your rights regarding this and the configuration possibilities open to you to protect your privacy, can be found in the Google data privacy statement. http://www.google.com/intl/de/+/policy/+1button.html. Right to information and contact option You have the right to free information about data regarding your person saved with us, as well as a right to rectify, block or delete this data if necessary. For any questions regarding the collection, processing or use of your personal data, inquiries, corrections, blocking or the objection to certain use made of this data, please contact us directly over the contact information provided in our site notice.