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Questions and answers with regard to SugarShape

We will answer your most frequently asked questions here!

How can I apply my discount code or voucher code?

You have a SugarShape shop code? This is how to redeem it:
1) Register at the top of the page.
2) Go to the Shop and select the desired article. Place it in the shopping bag by clicking on "Order" next to the article.
3) Now click on "Shopping Bag" on the top right of the page
4) Enter the code here, for example, XYZ.
5) The discount code or voucher value is now automatically deducted from your total.

Per order, you may apply only one discount code but as many gift voucher codes as you like.

How can I find my correct bra size?

All you have to do is take two measurements with the tape measure and enter them in our Bra Size Calculator. You will also find precise instructions there on how to measure yourself correctly. In case you don’t own a tape measure, we would be happy to send you one free of charge.

In case we don’t stock your bra size, you can enter it in your profile. Indicate, by checking the box, that you want to be informed as soon as the bra of your dreams becomes available in your size!

Our bra fitting experts would also be happy to advise you personally.!

What’s the order process like?

After placing the chosen articles into the shopping bag our system will guide you through the purchase procedure. You can, for example, change your shipping address and select a mode of payment. Important information on packing, shipping and returns can be found here.

What’s a "bra charm"?

Bra Charms are little pendants that you can attach to the middle of your bras to give them a personal touch.

Do you ship internationally?

Currently you can order at our online shop from Germany, Austria, Belgium, Luxemburg, the Netherlands, Estonia, Finland, France, Greece, Ireland, Italy, Portugal, Slovakia. Slovenia, Spain and Cyprus.

Unfortunately, the VIB Box can currently be shipped only within Germany.

How can I keep up-to-date and where can I give my feedback?

Register to our Newsletter to stay in the loop about voting, discount campaigns, sweepstakes and product news. Or go to our Facebook page and immerse yourself into our pink universe. Or chat with us and other curvy stars.

Furthermore, at any time you can also submit your own ideas and suggestions.

How can I wash SugarShape articles?

We want you to be able to enjoy your SugarShape treasures for a long time. Please follow our care instructions to keep your intimates looking their very best. We recommend washing our bras, bra tops and swimwear by hand.

Our panties can be machine washed on the gentle cycle at 30 degrees Celsius.

We recommend you don’t put our lingerie or swimwear into the dryer. Nor should your intimates be ironed or dry cleaned. Wash with like colors only. Our bra charms should always be removed prior to washing.

We didn’t answer your question?

Just send us an email to service@sugarshape.de or use our contact form.

Mondays through Fridays you can reach us from 9 AM to 6 PM per phone at 0800 600 70 50 within Germany or +43 (0)13859217 from Austria. You can also write to us in the live chat at the bottom right of this page.

We are looking forward to hearing from you!