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Exchange & Returns: simple & free!

We want to see you happy! You can exchange or return any purchased item within 14 days if it does not suit or please you. Contact us via service@sugarshape.de or call +49 800 600 70 50* and tell us how we can help you. Like this, we can advise you optimally and offer a free exchange of the goods in another size.

To create your return label, please click the link and follow the instructions: www.sugarshape.de/en/order-history/.

Now you can choose which items you want to return or exchange. Afterwards you can send your shipment by DHL back to us - within Germany free of charge.

For returns from abroad you have to bear the costs of the shipment. Exchanges unfortunaly are not possible from abroad.

In case you want to make a return from countries outside Germany or send it back without return label, please send it stamped to following address:

SugarShape GmbH
Boschstraße 22
21423 Winsen (Luhe)
Germany

Please note that we can not take back used, damaged or soiled goods. The same applies to articles that lack the paper or textile label. Further information can be found in the Terms & Conditions and the Cancellation Policy.